Privacy & Policy
Sai Roses Pty Ltd - Privacy Policy
One of our prime values is Privacy. We do not lease, rent or sell private information.
Only with the aim to provide you and your recipient a good service, we collect, store and use your personal information, and it is done in accordance with the Australian Privacy Act 1988 (Cth) regulations.
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This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website. In this Privacy Policy we, us or our means Sai Roses Pty Ltd ACN 661 327 868.
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Our store is hosted by Wix.com LTD. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then through Wix, Stripe Inc stores your credit card data. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
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What information we collect and why?
1. Your name, phone number and email address
It is added in your order receipt. In case there is any issue, we will try to phone you. If we are unable to reach you by phone, we will then email you.
3. Recipient's name and address
For a timely service and delivery of your order, please provide and (or) your recipient's relevant details and correct address. If there are any special instruction, please include them in the provided field.
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We may also collect:
your mailing address;
your credit card details;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information;
and any other personal information requested by us and/or provided by you or a third party.
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We may collect, hold, use and disclose personal information due to the following:
enable you to access and use our Site, associated applications and associated social media platforms;
contact and communicate with you;
internal record keeping and administrative purposes;
analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
run promotions and/or offer additional benefits to you;
advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you and;
comply with our legal obligations and resolve any disputes that we may have.
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Please note we may collect personal information either from you or from third parties.
Disclosure of personal information to third parties
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
payment systems operators;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in the event you fail to pay for goods or services we have provided to you; in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you, and also to collect and process data, such as Google Analytics or other relevant businesses. This may include parties located, or that store data, even outside of Australia.
If we disclose your personal information to third parties, including data processors, we will request that the third party handle your personal information in accordance with this Privacy Policy.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside even outside of Australia. Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Your rights and control over your personal information
Consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.
Age: By using this site, you represent that you are at least the age of majority in your state or province of residence. If you are under 16 years of age, you must have and have, and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Site and they (your parents or guardian) have consented to you providing us with your personal information.
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Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
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Rectification: If any of your information we have is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us if you would like us try and correct those information.
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Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
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Security
We are committed to ensuring that the personal information we collect is secure. To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption by this website developer. We do not store your credit card details in any way, they are secured using 256-bit SSL encryption and transmitted to our payment processing provider.
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Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
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Cookies
We may use cookies on our Site from time to time which would cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. Sai Roses - this cookie stores information related to your shopping cart. It allows the website to keep track of the items in your cart as you move from page to page so that when you are ready to check out the site knows which items you would like to purchase. Cookies, by themselves, do not tell us your email address or other personally identifiable information and is used only to assist with the smooth functioning of the website.
To assist with our marketing efforts and to enable a streamlined website experience, from time to time, we may use Google Analytics, Google AdWords, Web beacons on our Site, Double Click for display advert.
Google provides us with basic demographic information in a generalised manner, such as age, gender and interests, which is merged together to indicate broad groups and ranges. This information allows us to be more informed about who our main customers are and how we can tailor offers to those customers.
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You can opt-out of display advertising and Google Analytics with this Google Analytics opt-out browser add-on.
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Links to other websites
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.Those websites are not governed by this Privacy Policy.
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Amendments
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately when it is on the website. If we modify this policy, we will notify you on this page that it has been updated.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions
For any questions or notices, please contact us.
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Sai Roses Pty Ltd ACN 661 327 868
Last update: 10 January 2023
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*The term We, Our and Us in this privacy & policy statement means everyone working at/for Sai Roses Pty Ltd ACN 661 327 868.